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IT Infrastructure Management

Server and Backup Management
ITB Technologies helps customers manage their server environment and backup effectively to maintain performance at optimum levels. The server and backup management offerings ensure that server parameters and operating systems are administered and tuned well. The offerings span multiple environments, platforms, operating systems and tools. The service deliverables include Operating system administration, Performance monitoring of servers (monitoring CPU, disk space, memory utilization) and fine tuning, Management of upgrades and patches, first level diagnosis of server problems and escalation of hardware problems to vendors.

Network Management
The portfolio of network services provides customers with responsive, fully integrated networks that connect their enterprise and ensure dependable, highly secure, real-time access to people and information. Services include Network Audit, Network Architecture, Network Integration, Remote Network Outsourcing, Network Management and Support.

Desktop Management
ITB’s desktop support services are focused on helping Information System managers ensure quick deployment and standardization of desktops across the organization for cost and time savings with better manageability and productivity.

The service offerings in this area include:
Desktop Computer configurations
Standard office application management and support
Desktop standardization and imaging
Asset management - single point for acquiring, deploying, and managing computer and software.
Technology refresh upgrades,
Personal computer maintenance through single point of contact

Application Performance Management
ITB Technologies provides end to end solution to the customers in the space of performance management. Our Application Performance Management service offers application monitoring, performance, diagnostics, root cause, memory leaks and application availability. Our Application Support service offers 24x7 application support desk, incident management and problem management. We provide first contact resolution, handle knowledge base driven procedural errors, updating knowledge base, minor workarounds, user administration and problem assessment.

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